Privacy Policy

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, company information, account details, billing or business information, support requests, demo requests, and messages you send to us.

We may also collect usage, device, log, analytics, cookie, and similar technical data when you visit our website or use our services.

How We Use Information

We use information to provide, operate, secure, support, and improve Vaulted OS; to respond to inquiries; to manage customer accounts; to send account, billing, security, onboarding, service, and support communications; to personalize our services; to detect fraud or misuse; and to send marketing communications only where permitted or separately consented.

SMS/MMS And Mobile Information

Vaulted OS may offer SMS/MMS messaging for customer care, account notifications, service updates, security alerts, onboarding reminders, billing or support follow-ups, and optional marketing communications. Marketing text messages require separate consent and are not required to buy, subscribe, receive support, or use our services.

When you choose to receive text messages from us, we may collect your mobile phone number, SMS/MMS opt-in status, consent records, opt-in source, timestamp, form version, message history, opt-out status, and related communication preferences. Message frequency varies. Message and data rates may apply.

No Sharing Of SMS Consent For Marketing

Mobile information, including mobile phone numbers, SMS/MMS opt-in data, and messaging consent, will not be shared, sold, rented, or transferred to third parties, affiliates, or lead generators for their marketing or promotional purposes. This restriction applies regardless of any other data-sharing language in this Privacy Policy.

We may share mobile information with service providers who help us operate our messaging program, such as telecommunications providers, messaging platforms, and support vendors acting on our behalf, solely to deliver messages, process opt-outs, maintain consent records, provide security, and support our services. These service providers are not permitted to use mobile information for their own marketing.

How We Share Information

We may share information with service providers that help us operate our business, including hosting, analytics, customer support, payment, security, communications, and messaging providers. We may also share information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.

Your Choices

You may unsubscribe from marketing emails using the unsubscribe link in those emails. You may opt out of Vaulted OS text messages at any time by replying STOP. You may also use QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, or contact us through any reasonable method. Reply HELP for help.

Opting out of marketing text messages does not prevent us from sending non-promotional account, security, billing, or service messages where permitted by law.

Retention And Security

We retain information as needed to provide services, comply with legal obligations, resolve disputes, maintain security, and keep records of consent, opt-in sources, message activity, and opt-out requests. We use reasonable safeguards to protect information, but no system can be guaranteed to be completely secure.

Children's Privacy

Vaulted OS is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact

Questions about this Privacy Policy can be sent to hello@vaultedos.com. You can also review our Terms.